SGR România

Terms of Service

1. Agreement and provider

These Terms form an agreement between the Shopify merchant using SGR România and Genius Nutrition SRL, VAT ID RO35355847, located at Tamasi 20, Buftea, Ilfov 070000, România. Installing or using the App means the merchant accepts these Terms.

2. The service

The App lets merchants select SGR variants, configure a separate 0.50 RON technical deposit line for supported Shopify purchase flows, optionally fulfill only that technical line, and prepare monthly CSV or Excel records.

The current service requires the shop's default currency to be RON and supports Online Store carts. The theme app embed adds an independent SGR product. New drafts can be created explicitly from the app; existing drafts are not automatically changed. Discount compatibility is required. Checkout is never blocked; synchronization failures or discounts can create discrepancies for merchant review. Custom draft items, selling plans, Buy with Prime, custom storefronts, POS and automatic RetuRO filing are excluded.

3. Merchant responsibilities

  • Confirm which products and variants legally qualify for SGR.
  • Verify tax, invoicing, fulfillment, refunds, accounting treatment, quantities, barcodes, and packaging weights before relying on the output.
  • Review every generated report and configured placement CSV against the current RetuRO portal requirements before manual submission.
  • Maintain authorized Shopify access and comply with Shopify's terms and applicable Romanian and EU law.

The App is an operational tool and does not provide legal, tax, or accounting advice.

4. Plans, billing, and cancellation

Standard costs USD 9.99 every 30 days or USD 107.89 annually (10% discount). Pro costs USD 14.99 every 30 days or USD 143.90 annually (20% discount) and includes monthly reports and the configured placement CSV export. Annual charges are collected for the full year. Charges, approval, renewal, plan changes, and cancellation are processed through Shopify Billing. The price shown by Shopify at approval prevails if it differs from this page.

Merchants can change plans or cancel from the App's subscription page. Cancellation stops future access according to Shopify's billing state; amounts already charged are handled under Shopify's billing rules and applicable law.

5. Acceptable use

The merchant must not attempt to bypass billing or security, interfere with the service, introduce malicious code, use the App unlawfully, or misrepresent an affiliation with Shopify, RetuRO, or another party.

6. Third-party services

The App depends on Shopify APIs, Shopify Billing, and Railway hosting. Their availability and terms are controlled by those providers. RetuRO is not a provider or partner of the App, and compatibility wording does not imply endorsement.

7. Data protection

The Privacy Policy describes our processing. Where we process personal data on the merchant's behalf, the Data Processing Addendum is incorporated into these Terms.

8. Availability and changes

We aim to provide a reliable service but do not promise uninterrupted availability. We may make security, compliance, compatibility, or product changes and will provide notice when a material change requires it.

9. Warranty and liability

To the extent permitted by law, the App is provided as available and without warranties beyond those expressly required by law. We are not responsible for merchant product classification, tax decisions, accounting records, RetuRO acceptance, Shopify outages, or changes to third-party systems.

Nothing in these Terms excludes liability that cannot legally be excluded. For other claims, aggregate liability is limited to the fees paid for the App during the six months preceding the event giving rise to the claim.

10. Termination

The merchant may stop using and uninstall the App at any time. We may suspend or terminate access for material breach, security risk, unlawful use, or an unpaid subscription, subject to applicable law. Store data is handled under the Privacy Policy and Shopify's mandatory deletion process.

11. Governing law and contact

These Terms are governed by Romanian law, without limiting mandatory rights that apply to the merchant. The parties will first attempt to resolve disputes in good faith; competent Romanian courts have jurisdiction where the law permits.

Questions about these Terms: support@obsedia.ai.